Find answers to common questions about our services
RedPlusAI is a medical technology platform that provides AI-powered medical report explanations and expert radiologist second opinions. We make complex medical information accessible and understandable for everyone.
Absolutely. All uploads are encrypted using industry-standard SSL/TLS encryption. Your medical data is stored securely and we comply with healthcare data protection regulations. We never share your information with third parties without your consent.
Our services provide educational insights and second opinions to help you better understand your medical reports. However, they should not replace professional medical advice. Always consult with your healthcare provider before making any medical decisions.
You can upload any medical report including blood tests, diagnostic tests, pathology reports, and imaging reports. The reports should be in image format (JPG or PNG).
You can upload up to 4 pages per report at ₹3 per page.
We support 20 languages including:
Indian: English, Hindi, Bengali, Telugu, Marathi, Tamil, Gujarati, Kannada, Malayalam, Punjabi
International: Spanish, French, German, Arabic, Chinese, Japanese, Portuguese, Russian, Italian, Korean
The AI explanation is generated instantly after payment. You'll see it on screen immediately and can optionally receive a copy via email.
Our OCR technology is highly accurate, but if you notice any errors in the extracted text, please contact us at support@redplusai.com for assistance.
SecondO is currently under development. We're working hard to bring you expert radiologist reviews soon. Sign up for updates at our contact page.
We will review CT scans, MRI scans, and X-rays in DICOM format from various body parts and systems.
Your scans will be reviewed by board-certified radiologists with years of experience in medical imaging interpretation.
We accept all major payment methods through Razorpay including UPI, credit/debit cards, net banking, and digital wallets.
Yes, all payments are processed through Razorpay's PCI-DSS compliant payment gateway. We never store your payment information on our servers.
If your payment fails, you can retry the payment immediately. Your uploaded data will be retained so you don't have to start over. If problems persist, please contact support@redplusai.com.
Yes, we offer a 7-day money-back guarantee if you're not satisfied with our service. Please see our refund policy for details.