In Short: We are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use RedPlusAI.
1. Information We Collect
a) Information You Provide
- Personal Information: Name, email address, phone number
- Medical Information: Medical reports, DICOM files, symptoms, medical history
- Payment Information: Processed securely through trusted payment gateways (we do not store payment card details)
b) Information Collected Automatically
- Usage Data: How you interact with our platform
- Device Information: IP address, browser type, device type
- Cookies: We use cookies to improve user experience (see Cookie Policy below)
2. How We Use Your Information
We use your information to:
- Provide and deliver our services (ReportE, SecondO)
- Process your payments securely
- Generate AI explanations of your medical reports
- Facilitate expert radiologist reviews (SecondO)
- Send you service-related emails and reports
- Improve our services and user experience
- Comply with legal obligations
- Detect and prevent fraud or abuse
3. How We Share Your Information
We do NOT sell your personal or medical information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who help us operate (e.g., cloud hosting, payment processing, AI services) - under strict confidentiality agreements
- Expert Reviewers: For SecondO services, your anonymized medical scans may be shared with radiologists for review
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmission is encrypted using SSL/TLS
- Secure Storage: Medical data is stored in encrypted, secure cloud servers
- Access Controls: Limited access to authorized personnel only
- Regular Audits: Security assessments and updates
Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide you with services
- Comply with legal obligations (e.g., tax records)
- Resolve disputes and enforce agreements
You may request deletion of your data by contacting us at support@redplusai.com.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at support@redplusai.com
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site traffic and usage patterns
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect some features of the Platform.
8. Third-Party Services
We use third-party services that may collect information:
- Payment Gateways: Secure payment processing through PCI-DSS compliant providers
- OpenAI/AI Services: For generating medical explanations (anonymized data)
- Cloud Hosting: For secure data storage
These services have their own privacy policies and data handling practices.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
By using RedPlusAI, you consent to the collection and use of your information as described in this Privacy Policy.